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Creativity and Innovation: identifies opportunities for the company, within its area of expertise, and develop creative alternatives. Takes risks and dares. Innovates in processes, patterns and behaviors in order to find new solutions to new or old problems. |
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Strategic Direction / Strategic Integrated vision: acts based on the understanding of one's role within the company and one's interaction with other areas, processes and movements in the organization. Acts with a global and future vision within the scope of one's duties, identifying risks and opportunities capable of influencing the company. Acts with a focus on the business, its interaction with the internal and external environment / market (customers, suppliers, competitors, regulatory factors and political and strategic factors). Bears in mind the consequences of its decisions for stakeholders. |
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Focus on Quality: understands, practices and continually disseminates quality procedures. Develops preventive and corrective actions. Continuously improves the quality of products, services and processes. Ensures reliability and .accuracy in one's work. |
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Knowledge Management / Self-Development and Learning: identifies, applies, registers, systematizes, disseminates and updates knowledge in the company. Creates a favorable context for learning. Constantly seeks self-improvement: takes courses, reads books, etc. |
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Customer Orientation: understands, prioritizes, meets and even exceeds customers' needs and expectations, perceiving and anticipating solutions that add value to customers and the company |
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Results Orientation: acts to achieve or exceed the goals agreed with the company. Repeatedly achieves personal and team goals. Creates an environment that allows others to do their best. Has a sense of urgency and proactivity. Gives answers at the right time. Brings results for the company, whether through cost reduction, process improvement, productivity, increased revenue, profitability, etc. |
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Planning, Organization and Control / Resources and Time management: plans, organizes and controls activities. Organizes, systematizes, prioritizes and monitors the use of financial and material resources under one's responsibility. Defines, manages and monitors deadlines. Balances tme, cost and quality of the necessary production, optimizing the use of physical and financial resources. Improves processes and productivity. |
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Safety, Health and Environment: applies and ensures the observance of safety, health and environment principles and tools defined by the company. |
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Decision Making: identifies problems and makes decisions for their solution. Finds, selects and interprets, analyzes and synthesizes information to understand its meaning and respond to demands. Analyzes risks, develops alternatives, defines and implements actions at one's level, monitoring and assuming responsibility for the impact of the decision, and solving problems. |
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Social Competencies
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Communication: expresses ideas clearly and consistently. Passes on necessary information at the right time. Properly uses various means of communication. |
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Leadership / People Management: coordinates efforts, gathers and makes available resources and information to improve people's performance and team's commitment. Leads by example. Sets challenging goals for the team. Takes people's needs into account when making important decisions. Promote people's motivation. Develops people and delegates assignments. Expresses recognition and appreciation of people. |
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Negociation: obtains favorable agreements that benefit the parties. Plans the negotiation process. Searches for the best solution by reconciling interests. Sets out one's reasons in a consistent and convincing manner. |
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Orientation / change management: identifies, plans and conducts necessary changes to the business, articulating people and processes. Is flexible for new assignments, reviews one's opinion when necessary and does not stick to rigid positions. Adapts to the demands of the environment and organizational needs. |
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Relationship building: builds and uses relationship networks to create cohesion among people, maximize results and raise mutual opportunities. |
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Teamwork: acts interactively and in synergy; guides and supports team members to achieve common goals. Perceives personal differences and takes advantage of them for the purposes of the team. Gives and receives feedback with empathy. Accepts and reviews personal positions in favor of team goals. |