ABSTRACT
The aim of this study was to verify the level of disclosure of the survival, growth, and profitability (SGP) construct in the mission statements of Brazilian companies and in the collective discourse of different economic sectors, classified according to the “Biggest & Best” Annual published by Exame Magazine. The research seeks to fill the gap in the field by studying the disclosure of the SGP construct in the mission statements of large Brazilian companies. Considering the mission statement as the genesis of strategic planning, an analysis of the disclosure of the SGP construct allows for a discussion of the relevance of the contribution of the mission statement to the elaboration, implementation, and monitoring of that planning. The benefit of a mission statement aligned with the strategic planning lies in adequate communication to the stakeholders regarding the long-term SGP goals, based on the assumption that comprehensive and objective communication minimizes the risks of failures during the management process. Collective subject discourse (CSD) was used to develop a qualification metric of the constitutive elements of the organizational mission statements, enabling it to be identified whether the Brazilian companies, grouped into different economic sectors, are smoothing, concealing, or omitting the construct formed by the SGP components in their mission statements. This study investigates the presence or not of the SGP components in the collective discourse of mission statements of 220 large Brazilian companies. Most of the companies analyzed in the sample do not include SGP in their mission statements and those that do discuss it with discursive vagueness, lacking clarity in their disclosure of the components. For the academia, this finding contributes to understanding the constituent components of the mission statements of large Brazilian companies. For organizations, the findings indicate the need to reflect on the content to be used in the formulation of their mission statements.
Keywords
mission statement; profitability; concealment; collective subject discourse
RESUMO
O objetivo deste trabalho foi verificar o nível de evidenciação do construto sobrevivência, crescimento e lucratividade (SCL) na missão organizacional de empresas brasileiras e no discurso coletivo de diferentes setores econômicos, classificados de acordo com o Anuário Maiores & Melhores da Revista Exame. O estudo procura preencher a lacuna no campo ao estudar a evidenciação do construto SCL na missão de empresas brasileiras de grande porte. Considerando a missão como a gênese do planejamento estratégico, a análise da evidenciação do construto SCL permite discutir a relevância da contribuição da missão para elaboração, implementação e acompanhamento desse. O benefício da missão alinhada ao planejamento estratégico está na adequada comunicação aos stakeholders quanto aos propósitos de SCL no longo prazo, partindo do pressuposto de que a comunicação compreensiva e objetiva permite minimizar riscos de insucessos durante o processo de gestão. Utilizou-se do Discurso do Sujeito Coletivo (DSC) para desenvolver uma métrica de qualificação dos elementos constitutivos das missões organizacionais, o que possibilitou identificar se as empresas brasileiras, agrupadas em diferentes setores econômicos, estão suavizando, dissimulando ou omitindo o construto formado pelos componentes SCL nas declarações das missões. Este estudo investiga a presença ou não dos componentes SCL no discurso coletivo de missões organizacionais de 220 grandes empresas brasileiras. A maioria das empresas analisadas na amostra não inclui SCL em suas missões e, aquelas que o fazem, discursam com imprecisão discursiva, sem muita clareza na evidenciação dos componentes. Para a academia, esse achado contribui para a compreensão dos componentes constituintes da missão das empresas brasileiras de grande porte. Para as organizações, os achados indicam a necessidade de reflexão sobre o conteúdo a ser utilizado na formulação de suas missões.
Palavras-chave
missão; lucratividade; dissimulação; discurso do sujeito coletivo
1. INTRODUCTION
An organization’s mission statement is an expression of the company’s reason for existing and should be aligned with the main stakeholders’ values and expectations and reveal the scope, business direction, and boundaries of the organization (Graham & Havlick, 1994; Johnson et al., 2009). It can be considered the first step of the strategic planning process (Pearce & David, 1987), playing a relevant role in the formulation of the organizational strategies (O’Gorman & Doran, 1999). It is a critical step in the strategic management process (Certo & Certo, 2012), as it should provide a direction for the managers (King & Case, 2013), helping them in their decision making and reducing the risk of losing focus (McKee et al., 2012) by highlighting what the organization wants to be and who it wishes to serve (Berbegal-Mirabent et al., 2019).
The research conducted by Berbegal-Mirabent et al. (2019), Mussoi et al. (2011), Pearce (1982), Pearce and David (1987), and Souza et al. (2014) sought to identify the necessary components of a mission statement based on analyzing the mission statements of different groups of companies. Standing out among the information identified is that which portrays the concern with survival, growth, and profitability (O’Gorman & Doran, 1999). This information is central to organizations (Graham & Havlick, 1994) and is normally the most used in mission statements (O’Gorman & Doran, 1999).
Despite the need to guide the strategic direction of the business, reflecting the company’s intention to guarantee its survival through sustained growth and profitability (Pearce & David, 1987), the information about the survival, growth, and profitability (SGP) construct is not always explicit and clear (Graham & Havlick, 1994). This may hinder the implementation of the mission due to problems in communicating the long-term objectives to the various organizational players (Tonge et al., 2003).
The Theory of Rational Action (TRA) assumes that people use the available information to decide on their attitude (Fishbein, 1967; Fishbein & Ajzen, 2015) and has as its main objectives (i) to predict and understand the individual’s behavior and (ii) to stipulate the intention to carry out that behavior (Fishbein & Ajzen, 1974). For this, Verma (2009) proposes applying rational thinking in the process of writing a mission statement, while Collis and Rukstad (2008) indicate that this should express the motivation to contribute to society based on what the company aspires to achieve (Collis & Rukstad, 2008).
In this study, through collective subject discourse (CSD), the companies’ mission statements are analyzed at a collective level, as if the economic sectors were self-expressing, enabling them to be understood concerning the communication related to SGP.
CSD is a methodology that retrieves the individual expressions of a same content that present similar meanings to group them into a collective discourse synthesis, as if it were a collective speaking as one individual (Lefevre & Lefevre, 2014). CSD enables analyses of groups of companies, observing the discourse of the collective, while simultaneously preserving the primary meaning of the discourse of each company. Thus, it seeks to retrieve the collective thinking of the statements through the set of knowledge, beliefs, and ideas as an empirical reality that is self-expressed (Lefevre & Lefevre, 2005).
Thus, this research aims to verify the level of disclosure of the SGP construct in the mission statements of Brazilian companies and in the collective discourse of different economic sectors, classified according to the Biggest & Best Annual published by Exame Magazine.
The concern with the level of disclosure of the SGP construct derives from the need to adequately communicate the organization’s long-term objectives, given that the inadequate establishment of a mission can create distrust among the stakeholders regarding what is stated and what is practiced. A discourse that differs from the actions can affect the organization’s credibility, with effects on its profitability and, consequently, on the actions that seek survival, growth, and profitability (Demsetz, 1997).
The need to rationalize intentions advocated by the TRA suggests that the mission should be consciously and rationally stated by those responsible for its elaboration, avoiding concealment, which in this study corresponds to the absence of at least one of the components that form the SGP construct, making it imperceptible to the information user.
A clear, objective mission with no concealments can stimulate shareholder confidence that the management process will be developed with a greater likelihood of achieving the long-term organizational goals. In other words, the TRA argues that the inclusion or not of the SGP construct is intentional and its adequate disclosure expresses the valuation of the stakeholders. For example, a company may state its desire to obtain success in the activities it carries out, remunerating the capital invested by the shareholders and specifying that this remuneration should be above the average of the industry in which it operates. Conversely, when the SGP construct is not highlighted, the managers are thought to be concealing its disclosure, omitting the real aim of the organization.
The typology of Pearce (1982) and Pearce and David (1987), on which this research is based, is observed in mission statements with a certain degree of regularity and consistency, demonstrating that companies understand the types of information they judge relevant to communicate to stakeholders. In this sense, it is expected that clearly and communicatively disclosed mission statements can have an impact on stakeholder behavior, on strategic planning, and, consequently, on the management process, with positive effects on organizational performance (Souza et al., 2014; Williams, 2008).
Considering the mission statement as the genesis of the management process, the presence of the SGP components in an organization’s mission would enable its elaboration and implementation in a more communicative and efficient way for the shareholders and other stakeholders. Moreover, discursive analyses of the communication of missions contribute to academic discussions, as they provide valuable information about organizations’ long-term strategic objectives.
Therefore, this study is warranted by the need to evaluate the level of disclosure of the SGP construct, identifying possible concealments and revealing the need for adjustments in companies’ mission statements, with the aim of contributing to the strategic planning process and to the disclosure of the organizational objectives to the various stakeholders. In addition, the study may contribute to the researchers in the field better understanding the constituent components of the mission statements of large Brazilian companies, as well as whether the latter are concealing when disclosing SGP.
2. THEORETICAL FRAMEWORK
2.1 TRA in the Context of Mission Statements
As previously mentioned, the TRA argues that the writing of an organization’s mission statement should be rationalized or deliberate before being executed by the managers and disclosed to the different stakeholders. Thus, there is the understanding that the intention to carry out a particular action precedes it actually being carried out. This is called behavioral intention. The TRA sustains the idea that intention results from a belief that the future execution of a behavior will cause a specific result (Fishbein, 1967; Fishbein & Ajzen, 2015), and one of its main objectives is to specify the intention to carry out a particular behavior, this being the fruit of conscious choices (Fishbein & Ajzen, 1975). Thus, a mission that adequately highlights the SGP construct would denote the organization’s intention to achieve it, favoring communication with the stakeholders.
From the perspective of the TRA, Verma (2009) analyzed the requirements for the company mission, proposing that rational thinking should be contained in the process of writing a mission statement due to the fact that its content should be formed of fundamental elements that can influence the behavior of the people in the organization. That is, the assumption underlying the analysis of the company mission statement is that all the most important beliefs and referent modals will be included in it, though it is recognized that the rational elaboration of a mission statement may be difficult and unviable if the company’s management is unwilling to indicate and acknowledge the real organizational objective (Bart, 1997).
The TRA suggests that when the intentions are communicated clearly and objectively they lead to a greater effort from people to achieve them, increasing the probability of success (Fishbein & Ajzen, 2015). When that occurs, it is possible to identify the existence of an effort to execute the strategy and, in that process, it is possible to externalize what should be preserved, aspects that determine the organizational identity, and what may be altered (Moss et al., 2011; Verma, 2009). Thus, to help in the strategic planning process, the mission should be long-lasting, while strategies derived from it can vary according to the level of competition in the environment, for example, or other internal or external factors.
2.2 Perspectives and Sense of Direction of Mission Statements
Among the perspectives from which the literature on mission statements was developed from the 1980s onward, there is the perspective related to the identification and analysis of components based on typologies (Alegre et al., 2018; Pearce, 1982). From this perspective, the existence of rational writing is accepted, given that the mission statement is elaborated through the inclusion or not of predefined components (Pearce & David, 1987). Mission statements conceive the corporate goal, understood as a company’s “raison d'être” (David, 1989; Ireland & Hitt, 1992), and the scope of the distinction between one company and another (Bakoğlu & Aşkun, 2007; David & David, 2003).
As a critical element of the strategy, the mission must be expressed clearly and realistically (Campbell & Yeung, 1991a, 1991b) and derive from the definition of objectives, beliefs, and principles related to the strategic position, which are essential for strategic management and useful for control (David, 1989; Pearce, 1982).
Companies’ mission statements in relation to society serve to: define the responsibilities of the business (Drucker, 1994); communicate the sense of direction and corporate goal, guiding the actions (Bartkus et al., 2000; Ireland & Hitt, 1992); center the attention and resources on the important elements for the organization (Bart, 1997; Ireland & Hitt, 1992); satisfy the employees’ needs through the goal, motivating and inspiring them (Bartkus et al., 2000; Campbell, 1991); guide behaviors (Campbell, 1997); serve as a marketing item (Davies & Glaister, 1997; Mussoi et al. 2011); guide the elaboration of objectives and strategies (Lipton, 1996); and help in decision making, serving as control mechanisms (Bartkus et al., 2000). On the other hand, there is evidence of mission statements being used for decorative purposes, without any practical goal (Verma, 2009).
Campbell and Yeung (1991a, p. 145) raise two self-reflexive questions for companies: “what is our business and what should it be?” According to the Theory of Organizational Identity (Albert & Whetten, 1985), these questions can be reworded in the following way: “who are we as an organization?” The answers lie in the strategy, in its relationships with the stakeholders, and in the understanding of the missions, as a clear statement, as these favor rationality of actions, immanent to the culture and to the strategy (Campbell & Yeung, 1991a).
2.3 Components of the Mission Statement
Organizational mission statements consist of sets of components (Pearce, 1982), the choice of which depends on the characteristics of the organization (Alegre et al., 2018) and its managers. When there is no rationality in their creation, they end up being created by companies without using any prescribed method for building them, which causes the variation in the number of components between mission statements (Campbell, 2001). Pearce (1982) and Pearce and David (1987) proposed the first typology with eight key components, including the survival, growth, and profitability components that form the SGP construct, the focus of this study.
Subsequently, the studies in the field have sought to operationalize the measurement of the components in different ways. Bart (1997), David and David (2003), and Sufi and Lyons (2003) analyzed the components by the frequency of their occurrence or mean inclusion, examining each mission record and attributing scores indicating the absence or presence of the components. Mussoi et al. (2011) carried out a reading of phrases to identify the frequency of components based on the typologies using a checklist. Cady et al. (2011) ran a content analysis in 300 American mission statements, using a complex textual analysis methodology to analyze the occurrence of terms and concepts. In turn, Cochran et al. (2008) and Rajasekar (2013) analyzed the clarity, scope, and consistency of mission statements using legibility indicators. Regarding the scope of a mission statement, Bart (2006) suggests that a statement between 60 and 80 words has a reasonable size to be effective.
In general, the literature has described the components through an analysis of frequencies, means of inclusions, indicators, and textual analyses. Moreover, various economic sectors have been considered. Rajasekar (2013), for example, compared financial service, food, mining, gas, petroleum, energy, infrastructure, transport, and health companies, among others. The research of David and David (2003) focused on computing, food, and banking industries, while Sufi and Lyons (2003) investigated hospitality companies (restaurants and hotels). All the studies investigated the typology as a whole and did not analyze any specific component in depth.
2.4. The SGP Construct
The SGP construct evokes the question “what will the company’s actions be in relation to the economic objectives?” (Pearce, 1982). The components that form the SGP construct represent the elements of the organizational goals and are the three keys for the strategic direction (Graham & Havlick, 1994). When disclosing the SGP construct, the mission statement expresses the organization’s intention to guarantee its survival through the growth or maintenance of its position in the market and its financial-economic viability (Graham & Havlick, 1994).
The absence of the SGP construct in a mission statement indicates little strategic concern about the company’s continuity, future, and growth (Najimudinova, 2018). Moreover, the lack of will to maximize profit and/or minimize possible losses (Demsetz, 1997) may be sufficient reason for not mentioning the construct.
On the other hand, when the SGP construct does not present all the survival, growth, and profitability components, it may be seen as concealed. Concealment corresponds to omitting what is real and is observed when one or more components that compose the distinctive pattern of something real are hidden or suppressed (Gooch & Perlmutter, 1982). Thus, in the context of organizational mission statements, concealment is understood as the absence of mentioning at least one of the three core components of the SGP construct.
As previously highlighted, survival is a component of SGP and represents the company’s capacity to maintain itself in the market (Phillips & Kirchhoff, 1989), signaling its competitive position (Delmar et al., 2013). The growth component, in turn, can be understood as the expectation of sales growth, that is, of the share in the market in which it operates (Delmar et al., 2013; Graham & Havlick, 1994). Although growth in market share is strongly correlated with company profitability, there are other important ways of measuring growth, such as (i) the number of markets served; (ii) the variety of products offered; and (iii) the variety of technologies used, among others. According to Pearce and David (1987), the management of these growth indicators also enables an improvement in the company’s competitive capacity.
The profitability among the SGP components represents a company’s main goal, as mentioning long-term profit is the sign of a clearer discourse on the organization’s capacity to satisfy the stakeholders’ demands (Graham & Havlick, 1994). For some stakeholder groups, the mission represents the maximization of profit or investor return (Lipton, 1996). When there is no mention of this component, profit maximization ceases to be a variable that motivates people and no distinction is created between companies (Lipton, 1996).
When defending the alignment between the motivations of managers and collaborators to adjust their behaviors, Liang (2014) presents a maximization model that recognizes the three concepts, but in another way: a) maximization of return on sales (survival); b) maximization of growth in the value of capital in the long run; and c) maximization of profit in the long run.
Demsetz (1997) is skeptical and questions the real desire to maximize profits, arguing that the behavior of greedy companies is dubious as they do not react in the same way as those that see profit as a healthy incentive for growth. Schaffer (1989) clarifies that companies with market power are not necessarily the best survivors. That does not inhibit them from demonstrating their intentions to maximize profit, because the management and different policies enable them to do so (Demsetz, 1997).
Assuming that every company intends to maximize profits, according to Bakoğlu and Aşkun (2007), there is little mention of the profitability component in mission statements, because the collaborators are the most relevant internal stakeholders; for that reason, companies do not speak about profit to the external stakeholders as they understand that mentioning its maximization would not be enough to distinguish one organization from another. This appears to be valid for companies governed by economic rationality and by revenue and profit maximization (Moss et al., 2011).
Consequently, financial return, previously indicated by growth, is essential for a company’s survival. For this reason, Delmar et al. (2013) understand that profitability leads to survival and growth to profitability, providing it is subject to survival. The three core concepts of the construct are inseperable, involving a kind of balance and influencing the theories of growth within the dynamics of the industry (Delmar et al., 2013).
3. METHODOLOGY
This study is characterized as exploratory because it specifically examines the SGP construct of organizational mission statements, more thoroughly and in-depth in relation to the previous studies that have looked at the variables proposed by Pearce (1982) and Pearce and David (1987) in a more generalist way. The research is also descriptive as it details and analyzes the components that form the SGP construct. For the qualitative analysis of the data, CSD was employed, which is a methodology that retrieves the individual expressions of a same content that present similar meanings to group them in a collective discourse synthesis, as if it were a collective speaking as one individual (Lefevre & Lefevre, 2005, 2014).
The information about the companies’ mission statements was obtained in May of 2018, using the stratified random sampling technique to preserve the representativeness of the discourses. The mission statements of 220 (44%) companies from the 500 biggest firms listed in the Biggest and Best Companies in Brazil in 2017 ranking published by Exame Magazine were collected and analyzed. Following the classification proposed by the magazine, the companies were distributed into 23 sectors of the economy. Information was obtained regarding: i) sector, ii) type of control; iii) turnover; iv) growth percentage; v) profit margin; vi) return percentage; and vii) sales margin.
Among the 220 companies analyzed, 132 are under Brazilian control (605), 21 are state controlled (9.5%), and 12 are under American control (5.5%). These three types of control represent 75% of the sample. Other companies are under German (3.6%) and French (2.7%) control. The rest of the companies, totaling 42 (19.1%), have their capital fragmented among other nationalities.
The strata were formed according to the classification by economic sector proposed by the magazine and composed as follows: Wholesale (21), Automotive Industry (11), Capital Goods (3), Consumer Goods (18), Communications (2), Various (2), Electronics (4), Energy (35), Pharmaceuticals (4), Construction Industry (7), Digital Industry (7), Infrastructure (7), Mining (3), Pulp and Paper (3), Agricultural Production (13), Chemicals and Petrochemicals (15), Health Services (11), Services (7), Steelmaking and Metallurgy (10), Telecommunications (4), Textiles (2), Transport (9), and Retail (22).
The mission statements of the companies analyzed were obtained from the institutional websites. Subsequently, the companies’ mission statements underwent an organization and classification process, using the original typology of Pearce (1982) and Pearce and David (1987), with the aim of enabling greater comparability. Next, an analysis was carried out with the aim of identifying the presence of terms related with the SGP construct such as, for example, “shareholders,” “return,” “growth,” and “profitability.” This stage enabled the identification of the companies that would be considered in the analysis of the level of disclosure of the sectors studied.
Similarly to what is seen by David and David (2003), the following measure was employed to categorize the presence or absence of the SGP construct: 1 for the presence and 0 for the absence of the component. The same procedure was adopted for each component of the SGP construct.
After identifying the presence of the SGP construct and which constructs were highlighted in the mission statement, the terms, words, and characters of the construct and of the components present were counted. After this stage, it was possible to build the CSD of the sectors studied.
To operationalize the stages described, a discourse qualification and evaluation methodology was created (Table 1), inspired by Cochran et al. (2008) and Gunning and Kallan (1994), which enabled the disclosure evaluation and characterization in terms of silence, concealment, balance, and expressivity to assess the content of the mission statements with regards to the SGP construct.
As already mentioned, after analyzing the disclosure of the construct and its components, the CSD qualitative analysis technique was applied, with the aim of identifying the social representation and collective thinking of the sectors (Lefevre & Lefevre, 2005). This methodology consists of analyzing verbal, discursive, or textual elements to extract core ideas (CI) and anchors (AC) based on the literal fragments or transcriptions known as correlated key expressions (KEX). This analysis enabled the synthesis to be composed of the discourses of the companies of each sector, the CSDs.
In this research, the KEX refer to passages from each mission statement analyzed. The CI are the sets of partial KEX from the mission statements that refer to one type of anchor. The AC are the components. The CSDs, as synthesis discourses, were built using the set of KEX of each anchor type of the component. Following the recommendations of Creswell (2010) and Lefevre and Lefevre (2005), textual interpretations of the authors of this research were used to categorize and synthesize the data and to identify the social representations contained in the mission statements of the companies that composed the sample.
4. RESULTS ANALYSIS
4.1 Descriptive Analysis of the SGP Construct
The recurrent words for building the SGP construct were: “shareholders” (45), “value” (17), “profitability” (14), “generating” (12), “our” (10), “partners” (7) “profitable” (6), “growth” (5), “return” (5), “form” (5), “development” (5), and “economic” (5). It is observed that the word “shareholders” represents 12% of the 368 words of the SGP construct used by the companies participating in the sample, indicating that this is the most highlighted stakeholder in the mission statements analyzed. The results resemble those obtained by Cady et al. (2011), who identified, among the frequent terms: “shareholder return/value” (255) in 1st place, “financial performance/profitability” (210) in 4th place, and “business expansion/growth” (137) in 10th place.
The analysis of Table 2 indicates that 56.4% of the companies omitted the SGP construct in their mission statements; that is, most were silent regarding the expectations for growth, profitability, and survival. This may be explained by the lack of concern about the effect of future events on organizational growth or the companies being more orientated toward the short term (Najimudinova, 2018). This omission percentage is higher than that of Mussoi et al. (2011), who, for a sample of 140 publicly-traded Brazilian companies, identified that 42% did not disclose the SGP construct.
The results show that only the Mining and Textiles sectors saw the totality of their companies disclose the SGP construct in their mission statements. In contrast, the Capital Goods, Communications, and Various sectors did not present any company that disclosed the construct and, consequently, these sectors were excluded from the subsequent analyses.
Of the sectors that disclosed the SGP construct, 90% (18) only do so partially. Considering that its components are strongly interlinked (Pearce & David, 1987), there is a risk, for example, of focusing on organizational profitability, without considering the continuity of the business, or focusing on survival, without considering long-term profitability. The risk of a lack of balance between the components of the construct appears to be higher for the sectors related to Transport and Services, thus corroborating the findings of Rajasekar (2013); that is, the Automotive Industry, Retail, and Health Services sectors had the worst level of disclosure of the construct (Table 2).
Regarding the disclosure of the components of the SGP construct by the sectors (Table 3), it is observed that 40% (8/20) of these disclose the totality of the components, 40% (8/20) disclose most of the components, and 20% (4/20) only disclose one of the components of the construct. It is worth highlighting that the disclosure, even when partial and not including all the companies, indicates that there is a discourse of the sector about the construct. The sectors linked to attending to public needs, such as Infrastructure, Health Services, and Transport, are those that most silence the discourse about survival, growth, and profitability, with only one of the components being disclosed by the companies of those sectors.
The global analysis of the sectors indicates that the profitability component was the most disclosed (90%), followed by the growth (85%) and survival (45%) components. This result diverges from the findings of Sufi and Lyons (2003), who, when investigating the relationship between the financial success of hotel businesses and the quality of their mission statements, identified that 86% of the companies express concern about survival in their statements.
Table 4 presents the mean number of words used in the disclosure of the SGP construct, enabling it to be identified whether the sectors are detailing or simplifying their discourses regarding the construct. Considering Bart’s (2006) parameter, which indicates that each construct of a mission statement should have between six and eight words to be considered an adequate discourse, the sectors ranked between the 5th and 13th position are disclosing the construct in a balanced way, while the sectors ranked from the 1st to the 4th position present unbalanced disclosure (Pearce, 1982), with an excessive number of words, and the sectors ranked between the 14th and 20th position present unsatisfactory disclosure of the SGP construct, with a reduced number of words, which ultimately makes it difficult to build a rational discourse (Verma, 2009) that can be understood by the stakeholders.
Table 5 presents the analysis of the organizational mission statement using the number of characters criterion. Two analyses were carried out, one considering only the companies that disclosed the SGP construct and the other considering all the companies of the sector. When all the companies of the sample are considered, seven sectors (Electronics, Telecommunications, Consumer Goods, Chemicals and Petrochemicals, Wholesale, Energy, and Construction Industry) presented a disclosure percentage close to the equilibrium, according to the number of constructs proposed by Pearce (1982) - eight items. In this case, the mean percentage per construct should be close to 12.50% (1/8).
However, when considering only the companies that disclosed the SGP construct, the Infrastructure and Steelmaking and Metallurgy sectors were the ones that presented the most balanced discourse. This criterion is more appropriate, as it excludes the silent discourse of the companies that did not disclose the construct. According to the number of characters criterion, most of the sectors present little objectivity in their discourse, with high disclosure percentages, which may indicate a concealed discourse or one lacking the rationality recommended by the TRA (Verma, 2009). At the other extreme, the Services and Pharmaceutical sectors present a discourse with little possibility of disclosing the construct to the stakeholders, due to the reduced number of characters.
4.2 Qualitative Analysis of the CSDs for the SGP Construct
Based on the previous analyses, the CSDs of the economic sectors were built, formed based on the set of KEX for the construct of each sector and disclosed in Table 6. One example of a sector that adequately discloses the three components of the SGP construct is the Energy sector: “increasingly creating value and return for the shareholders and partners, through dividends, interest on own capital, cash generating capacity, return on investments, obtaining profitable results in the search for excellence.” The Transport sector, in turn, can be considered an example of a sector that fails in the disclosure of the construct, by only disclosing profitability: “profitable, considering the shareholders’ interests.”
The CSDs by sectors are analyzed in Table 7 regarding the content of the discourse of the Brazilian economic sectors; that is, referential interpretations are made by the authors of this study, following the CSD methodology, where brief inferences and reflections are made, considering the concepts of the construct investigated. It is recommended that these inferences are analyzed together with the information in tables 2 and 6 to better understand the analysis methodology and interpretation of the results.
4.3 Results Discussion
According to the mission statements of the companies analyzed, the shareholders are the main stakeholders mentioned. The terms “shareholders,” “value,” and “profitability” are the main ones used to express the SGP construct. “Satisfying the shareholders,” “creating and adding value,” “generating profitability,” “strengthening partnerships,” and “adding and being profitable” are also aspects that describe the construct involved in maximizing shareholder return.
However, considering that the sample is composed of for-profit companies, this hypothesis would be unlikely. Another possibility would be the lack of a discursive rationality criterion, which, according to Rajasekar (2013), may explain the non-inclusion of the construct, given that the creation of the mission statement would be the result of some need expressed for the different stakeholders.
From the TRA perspective, the exclusion of the SGP construct reveals a behavior that silences the discourse and, consequently, the action of the managers regarding the maximization of profitability for the shareholder over the long run. Perhaps, for the companies, this component is insufficient to distinguish one organization from another (Bakoğlu & Aşkun, 2007). However, it is risky to believe that survival, growth, and profitability are implied for the various stakeholders, as these concepts may be interpretted differently by the players involved.
Another question that may explain the silence regarding the SGP construct derives from the fact that, although mission statements serve to direct strategy, they are also more recognized in the literature as a marketing item than as an element of strategic management, thus corroborating the findings of Souza et al. (2014). The aim of marketing relies on the use of this by the internal stakeholders as a means to explain to the external public the goal and philosophy of the organization (Davies & Glaister, 1997). The mission statement, for merely decorative purposes and also a possible explanation with regard to the silence concerning SGP, denotes its non-rational application, contradicting the rationality of the discourse recommended by the TRA.
The emphasis of the profitability and growth components in the mission statement of the sectors studied may be explained by the fact that they are concepts, according to the model of Schaffer (1989), for the long term. As the mission statement is a long-term strategic tool, the little emphasis on survival in the discourse may indicate that the companies do not wish to indicate their competitive position in the market (Delmar et al., 2013) or that the actions for obtaining return on sales over the short run, in most of the sectors, are not well defined to the point of the discourse containing them. The Infrastructure, Health Services, Telecommunications, and Transport sectors lack two of the three concepts, drawing attention to the fact that they are sectors that provide services needed by the public. These sectors, with the exception of the Health Services sector, emphasize mentioning shareholders, corroborating the evidence of Mussoi et al. (2011) that mission statements give more importance to shareholders than to profitability itself.
In the cases in which there is no explicit mention in the CSDs regarding survival and growth, it is possible to infer that, despite being concealed, these components are related, underlying, or intrinsic to the profitability aspect, corroborating the idea of Delmar et al. (2013) that profitability is a core concept of the construct because it communicates how well the company is doing in relation to the competitive pressure. In this logic, despite the sectors not including their competitive position in their discourse through the survival component, they did so through profitability. All the sectors, with the exception of Health Services and Pulp and Paper, which did not express profitability, concealed the SGP components.
Services and Infrastructure, which had a more imbalanced discourse with low expressivity, are the sectors that smooth it the most. It is speculated that these sectors do not wish to comment regarding the SGP construct, but rather engage in minimum discourse. From the rational view, these sectors understand that SGP does not contribute to expressing their senses of future direction, which may be an indication of disinterest or failure in strategic planning. The CSD of the Energy sector is the most specific in portraying the component and is not presented at the extremities in the qualifications criteria.
Judging by the discourses, the Health Services and Pulp and Paper sectors are focused on survival in the market and growth, being more geared toward changing strategic position and increasing actual sales than toward profitability itself.
The CSDs of the Textiles and Mining sectors are the most commendable, as they have more discursive detail, little smoothing, little omission, and more balance, being expressive to the point of addressing SGP, in terms of relative score, as the most important attribute among those in the mission statement. However, both conceal, not mentioning survival. The social representation of their CSDs involves growth as a concept underlying profitability. For the Textiles sector, value creation primarily occurs for the shareholders, without neglecting other companies and partners. The Mining sector has mission statement components that differ from the other sectors, such as the mention of “gold” as a means for obtaining return and the emphasis on social partners. It is noted, however, that the reduced sampling volume may have contributed to that distinctive aspect.
Retail, the Automotive Industry, and Transport omitted the components the most. The Retail and Transport sectors omit and produce unbalanced discourse, with reasonable expressivities and smoothing; however, Retail presents the construct with all the components, emphasizing growth and survival, while Transport conceals, placing the focus on profitability. Retail shows economic concern in wishing to strengthen the brand and create long-term relationships. The dependency of Retail on logistics systems for e-commerce may have created an alignment in these aspects.
The Automotive Industry omits and produces unbalanced discourse, with low expressivity. It is one of the sectors that smooth the discourse the most, concealing the construct by not mentioning survival. This may be an indication of greed, but rationally it may be concerned about really guaranteeing and ensuring profit in the dynamics of the market, although it generally achieves it. In any case, it cannot be assumed that what is stated in the missions corresponds to the real organizational behavior and beliefs. Companies may have a mission statement that is not actually implemented (Alegre et al., 2018) and/or disclosed.
5. CONCLUDING REMARKS
The aim of this study was to verify the level of disclosure of the SGP construct in the mission statements of Brazilian companies and in the collective discourse of different economic sectors, classified according to the Biggest & Best Annual published by Exame Magazine.
The descriptive analysis was carried out based on the research developed by Pearce (1982) and Pearce and David (1987), and the results indicate that only 40% of the sectors disclose all the components of the SGP construct and most (55% according to the number of words criterion and 90% according to the number of characters criterion) of the sectors adopt quite an unbalanced discourse, that is, with little objectivity or lacking the expressivity needed to understand the long-term objectives for the three components.
Applying CSD regarding the mission statements and qualifying them to understand if the economic sectors are disclosing the SGP construct with smoothing, concealment, omission, or with expressivity and balance, results were obtained that suggest that the mission statements, with regard to the SGP construct, are not well defined. Supporting this conclusion is the fact that more than half the companies do not include the construct in their statements and those that do speak with discursive vagueness, lacking clarity in the disclosure of the SGP components. Silence or discursive vagueness indicate a lack of rationality, as recommended by the TRA (Verma, 2009), in the elaboration of companies’ mission statements and, consequently, in the building of a CSD for the sectors studied. Based on this result, a need was identified to review the formulation of the mission statements of the companies in the sample, with the aim of improving communication of the SGP construct to the different stakeholders, and, considering the importance of the mission statements to the strategic planning process (Frezatti, 2017), increasing the probability of success in its elaboration, communication, and implementation.
The companies that disclose the SGP construct, 43.64% of the sample, are representative of 87% of the sectors analyzed. The Capital Goods, Communications, and Various sectors do not disclose the SGP construct, which may indicate a lack of rationality among them when communicating their mission statements (Verma, 2009). Among the possible reasons for non-inclusion (or omission) of the SGP construct are: lack of knowledge, judgment that the construct is not relevant, lack of rationality in the elaboration of the mission statement due to shortcomings in people’s motivation and in the formation and disclosure of an organizational identity, and the use of the mission statement as a marketing instrument or decoration.
In general, the economic sectors analyzed avoid speaking about raising sales and surviving in the market or address this as intrinsic to profitability, meaning this stands out from the other components, in most cases, creating concealment and/or an omission in the communication of the strategic planning.
Therefore, the presence of the SGP construct does not imply that its three components are present in the discourses, as concealment occurs through the suppression of at least one of the components. Infrastructure, Telecommunications, Transport, and Health Services are the most concealed. The first three do not disclose their plans for the growth and survival components, while the Health Services sector silences the aspects related to profitability and growth. Attention is drawn to the fact that these sectors are linked to public utility and health services. However, the results do not enable inferences regarding the motives for the low disclosure in these sectors.
Considering the rational writing recommended by the TRA (Fishbein & Ajzen, 2015) and the number of words recommended by Bart (2006), it was found that the Steelmaking and Metallurgy, Infrastructure, and Services sectors are the ones that have the shortest discourses, with little expressivity and, therefore, with problems in communicating to the stakeholders. Conversely, the discourses of the Pulp and Paper and Mining sectors have a greater number of words and little balance, with the aggravating factor of only disclosing two of the three components of the construct.
The sectors that presented the most adequate discourse for the SGP construct, disclosing the three components (Pearce, 1982), and in the interval of six to eight words (Bart, 2006), were Retail, Chemicals and Petrochemicals, Construction Industry, Energy, Wholesale, and Agricultural Production. However, when considering the eight components proposed by Pearce (1982) and Pearce and David (1987), there is an observed lack of balance in the discourse of the mission statements of these sectors.
The limitation of the findings of this research derive from the fact that the CSDs are a social representation of the sectors analyzed and, for that reason, may not represent the individual discourse, as the collective expression of the strategic actions and of the expected behavior of the different sectors prevails in it.
Despite this limitation, the results reinforce the need to establish a mission statement that discloses all the constructs needed for the organization’s long-term planning, in order to enable the shareholders to understand the business and the direction that should be given to the strategic objectives to be determined in the strategic planning.
By dividing the mission statements into components and attributing different weights to these, considering only the written discourse, the same weight is ultimately given to all the components of the construct analyzed. The reference to the three components of the SGP construct does not mean that all are equally important or that the relevance of the components is the same for the different companies. These aspects should be considered as a limitation of this study.
The same situation could apply to the mention of terms in the discourse. However, although weight is not attributed to the concepts, these are aligned with the components of the mission statements through the qualification methodology created, which tries to avoid the criticism of Alegre et al. (2018) regarding similarity in the attribution of importance of the components.
Finally, it is suggested that information collected through interviews in subsequent research could complement the discourses of the companies in future replications, validating their real collective discourse in the establishment of the mission statements and, consequently, in the elaboration of their forerunner, strategic planning. In due course, the motivations of companies that lead to them omitting the SGP construct could be investigated.
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