Artificial intelligence in Brazilian public organizations: Heterogeneities and capacity in information technology

Ribeiro, Manuella Maia; Segatto, Catarina Ianni

doi:10.1590/0034-761220240066

person Manuella Maia Ribeiro

Conceptualization (Equal) · Data curation (Equal) · Formal analysis (Equal) · Research (Equal) · Methodology (Equal) · Writing of original draft (Equal) · Writing, revision and editing (Equal) PhD in public administration from the São Paulo School of Business Administration of the Getulio Vargas Foundation (FGV EAESP), including a period as a visiting researcher at the Center for Technology in Government at the University at Albany and coordinator of ICT research projects at the Regional Center for Studies for the Development of the Information Society (Cetic.br)

schoolNúcleo de Informação e Coordenação do Ponto BR (NIC.br) / Centro Regional de Estudos para o Desenvolvimento da Sociedade da Informação (Cetic.br), São Paulo - SP, Brazil

0000-0002-5420-1348

person Catarina Ianni Segatto

Conceptualization (Equal) · Data curation (Equal) · Formal analysis (Equal) · Research (Equal) · Methodology (Equal) · Writing of original draft (Equal) · Writing, revision and editing (Equal) Professor at DCP/USP and researcher at the Center for Metropolitan Studies (CEM); PhD in public administration and government from the São Paulo School of Business Administration (FGV EAESP), including a period as a visiting researcher at the University of Kent; Post-doctorate from CEM and the Johnson Shoyama Graduate School of Public Policy (University of Regina)

schoolUniversidade de São Paulo (USP) / Departamento de Ciência Política (DCP), São Paulo - SP, Brazil

0000-0002-5094-8225

E-mail:
manuella@nic.br

E-mail:
catarina.segatto@gmail.com

Indicators	Organizations with AI	Organizations without AI
A5A. Federal and state government organizations with internet access by type of connection in the last 12 months. Item: 3G or 4G modem connection.	55%	39%
B4. Federal and state government organizations that used information systems in the last 12 months, by purpose. Item: Decision support systems.	77%	48%
B4. Federal and state government organizations that used information systems in the last 12 months, by purpose. Item: Geographic information, maps or GIS.	60%	44%
B5A. Federal and state government organizations with formally instituted information technology plans, by type. Item: Strategic or master information technology plans.	70%	58%
B5A Federal and state government organizations with formally instituted information technology plans, by type. Item: Information security plans.	68%	53%
B7. Federal and state government organizations that had steering committees or councils for information technology strategy or governance.	57%	39%
B8. Federal and state government organizations that had information technology management processes, by type. Item: Risk management.	64%	46%
B9B. Federal and state government organizations that used cloud computing services, by type of service. Item: E-mail in the cloud.	63%	44%
B9B. Federal and state government organizations that used cloud computing services, by type of service. Item: Office software in the cloud.	51%	24%
B9B. Federal and state government organizations that used cloud computing services, by type of service. Item: File storage or databases in the cloud.	50%	29%
B9B. Federal and state government organizations that used cloud computing services, by type of service. Item: Processing capacity in the cloud.	43%	21%

Indicators	Organizations with AI	Organizations without AI
C3. Federal and state government organizations, by types of services offered on their websites. Item: Generating tax payment slips or other payment tabs.	41%	25%
C3. Federal and state government organizations, by types of services offered on their websites. Item: Checking ongoing administrative or judicial proceedings.	75%	42%
C3. Federal and state government organizations, by types of services offered on their websites. Item: Completing or sending forms through the websites.	79%	62%
C3. Federal and state government organizations, by types of services offered on their websites. Item: Generating documents such as licenses, certificates, permits, and others.	65%	39%
C3. Federal and state government organizations, by types of services offered on their websites. Item: Registering or enrolling in public service employee exams, courses, and schools.	54%	40%
C3 Federal and state government organizations, by types of services offered on their websites. Item: Scheduling appointments, assistance, services, and others.	63%	38%
C5. Federal and state government organizations, by types of resources offered to citizens on their websites. Item: Audio or web radio.	36%	21%
C5. Federal and state government organizations, by types of resources offered to citizens on their website. Item: Videos.	84%	61%
C5. Federal and state government organizations, by types of resources offered to citizens on their websites. Item: Real-time live streaming or broadcasting of events, such as sessions, lectures, and meetings.	67%	48%
C6B. Federal and state government organizations that provided resources to citizens via mobile devices in the last 12 months, by type of resource. Item: Sending text messages to citizens by SMS.	32%	17%
C6B. Federal and state government organizations that provided resources to citizens via mobile devices in the last 12 months, by type of resource. Item: Applications created by the government organization.	70%	42%
C6B. Federal and state government organizations that provided resources to citizens via mobile devices in the last 12 months, by type of resource. Item: Applications created by third parties.	45%	30%
C6B. Federal and state government organizations that provided resources to citizens via mobile devices in the last 12 months, by type of resource. Item: Website version for mobile devices.	83%	69%
C6B. Federal and state government organizations that provided resources to citizens via mobile devices in the last 12 months, by type of resource. Item: Sending messages by WhatsApp or Telegram.	54%	34%

Indicators	Organizations with AI	Organizations without AI
E1. Federal and state government organizations that offered citizens some type of contact on the Internet in the last 12 months, by type of contact. Item: Electronic forms.	78%	62%
E1. Federal and state government organizations that offered citizens some type of contact on the Internet in the last 12 months, by type of contact. Item: Real-time online customer service, such as chats.	35%	16%
E1. Federal and state government organizations that offered citizens some type of contact on the Internet in the last 12 months, by type of contact. Item: Online reports.	80%	64%
E1. Federal and state government organizations that offered citizens some type of contact on the Internet in the last 12 months, by type of contact. Item: Automated customer service with virtual assistants or chatbots.	40%	13%
E2A. Federal and state government organizations that offered online ombudsmen in the last 12 months.	91%	79%
E3E. Federal and state government organizations with online social network profiles or accounts by activities performed on online social networks in the last 12 months. Item: Use of automated customer service with virtual assistants or chatbots.	32%	10%

[TFN1] Source: Elaborated by the authors based on microdata from the ICT Electronic Government 2021 survey.