Learning in project based organizations: processes, mechanisms and main challenges

Souza, Daniela Emiliano de; Carvalho, Marly M.

doi:10.1590/0103-6513.20200039

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Research Article • Prod. 31 • 2021 • https://doi.org/10.1590/0103-6513.20200039 linkcopy

Learning in project based organizations: processes, mechanisms and main challenges

Authorship SCIMAGO INSTITUTIONS RANKINGS

Paper aims Identify the mechanisms, processes, challenges and other contexts of project-based organizations that affect or are affected by knowledge management.

Originality The literature lacks studies that assist project-based organizations in the successful use of knowledge management. We bring these analyzes to this article.

Research method We performed a multiple case study applied to two Brazilian companies.

Main findings The organizations face challenges due to managerial, operational, and strategic issues. The knowledge management occurs through codification and sharing of data, and both formal and informal events were identified.

Implications for theory and practice This paper provides new guidelines for future research, also, several components that affect knowledge management were identified, so professionals will be able to design and implement models with a greater chance of success.

Keywords
Learning; Lessons Learned; Knowledge Management; Challenges; Mechanisms

Organization	Sector	Projects aim	Interviewees
A	Transportation	Implementations of subway station	4
B	Systems	Automation Technology actualization	5

Construct	Parameters	References
Mechanisms for Knowledge Management	Codification;	(Loufrani-Fedida & Saglietto, 2016)
	Socialization;
	Exploration
Motivation for Knowledge Management	Project Management;	(Carvalho & Rabechini Junior, 2015)
	Products and Services;
	Team’s impact;
	Current Business Impact;
	Future Business Impact;
	Client Impact;
	Sustainability
Challenges for Knowledge Management	Learning;	(Duffield & Whitty, 2016a,b)
	Culture;
	Social;
	Systems;
	Processes;
	Infrastructure

Construct	Parameters	Perception of Interviewees	Perception of Interviewees
Construct	Parameters	Org. A	Org. B
Mechanisms for knowledge management	Codification;	Highly	Highly
	Socialization;	Highly	Highly
	Exploration	Little	Little
Motivation for Knowledge Management	Project Management;	Generally	Highly
	Products and Services;	Little	Little
	Team’s impact;	Little	Little
	Current Business Impact;	Little	Generally
	Future Business Impact;	Generally	Generally
	Client Impact;	Little	Generally
	Sustainability	Little	Little
Challenges for knowledge Management	Learning;	Little	Little
	Culture;	Generally	Little
	Social;	Generally	Little
	Systems;	Generally	Little
	Processes;	Highly	Generally
	Infrastructure	Little	Little

	Organization A	Organization B
Process of acquiring and managing knowledge	Codification and sharing of knowledge;	Codification of knowledge based on ISO 9000;
	Informal meeting for knowledge transfer;	Formal meeting with suppliers and partners is used to acquire knowledge;
	Lessons learned tool;	Internal informal meetings are used to transfer knowledge among the project members;
	Researches, studies, and direct experience generate individual knowledge.	Both mistakes and hits generate individual knowledge, but knowledge generated by mistakes has a high impact on next projects execution.

	Organization A	Organization B
Challenges faced while managing knowledge among projects	· managerial, operational, and strategic	· Lessons learned fulfillment time;
	· Time pressure;	· Paper print: probability of document loss and difficulty finding the desired event;
	· Knowledge management among groups and departments;	· Prioritization of knowledge management;
	· Lack of communication technologies and mechanisms;	· Capability development
	· Turn over and lack of capabilities;
	· Sharing of vision and goals between the organization's strategic and management levels.

location_on

Associação Brasileira de Engenharia de Produção CNPJ: 30.115.422/0001-73, Avenida Cassiano Ricardo, Nº 601, Residencial Aquarius, CEP: 12.246-870, http://portal.abepro.org.br/ - São José dos Campos - SP - Brazil
E-mail: production@editoracubo.com.br

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