Comparative performance assessment in three supply-chains in manufacturing

Abstract

This paper presents a case in which the performance of three supply-chains in manufacturing had been assessed. Performance assessment can feedback strategic control in supply-chain management and can be useful in benchmarking processes. The employed methodology is derived from the SCOR model supply-chain management reference model. Ideas from the model were structured and associated to performance dimensions in supply-chains, prioritized by experts with the aid of AHP. Dimensions were structured in twenty-five categorical indicators, assessed by researchers and managers of the supply-chains. The methodology was applied in three supply-chains, with similarities. Results were analyzed and we think that can perform an intermediate step toward a future theory regarding performance measurements in supply-chains.

Supply-chain performance assessment; SCOR model; supply-chain benchmarking; supply-chain performance measures