Model to the diagnosis and implementation of a quality management system: a case study

Abstract

It is known that due to the increase of the national and international competition, companies are implementing management quality systems based on the requirements of the international standard ISO 9001:2000 to become more competitive. In this work is proposed a diagnosis model to different types of quality system, according to the company's need, combining the in-line, on-line and off-line environment for quality management. In this way, it is presented a utilization of the model to implementation of the standard ISO 9001:2000 in a company of the metallurgical sector, as well as its results.

Standard ISO 9001:2000; Management Quality System; In-line Quality; On-line Quality; Off-line Quality