Open-access Brazilian nurses’ perception of professional and personal stress during the COVID-19 pandemic

Abstract

Objective  to describe Brazilian nurses’ perspectives on the sources of work-related and personal stress sources during the COVID-19 pandemic.

Method  a qualitative, descriptive study conducted in a virtual environment with 308 Brazilian nurses between April 2022 and September 2023. The Qualtrics XM Survey software was used for data collection, and content analysis was conducted using the IRaMuTeQ software.

Results  the main causes of work-related stress were fear of infection, work overload, changes in the work environment and psychological impact. On a personal level, fear of death, social isolation, anxiety, worries about family members’ health and economic difficulties were the main stressors. The vaccine brought relief and hope, but emotional challenges and the need for psychological recovery remained.

Final considerations and implications for practice  Brazilian nurses faced numerous professional and personal stressors. Understanding this is critical to developing support and coping strategies during health crises. Implications for practice include promoting mental health, improving working conditions, strengthening social and institutional support and building resilience.

Keywords:
COVID-19; Mental Health; Nurses; Occupational Stress; SARS-CoV-2

Resumo

Objetivo  descrever a perspectiva de enfermeiros e enfermeiras brasileiros sobre as fontes de estresse relacionadas ao trabalho e à vida pessoal durante a pandemia de COVID-19.

Método  estudo qualitativo, descritivo, conduzido em ambiente virtual com 308 enfermeiros e enfermeiras brasileiros entre abril de 2022 e setembro de 2023. Utilizou-se o software Qualtrics XM Survey para coleta de dados, e a análise de conteúdo foi realizada com auxílio do software IRaMuTeQ.

Resultados  as principais fontes de estresse relacionadas ao trabalho foram o medo da infecção, a sobrecarga de trabalho, as mudanças no ambiente de trabalho e o impacto psicológico. No âmbito pessoal, o medo da morte, o isolamento social, a ansiedade, as preocupações com a saúde de familiares e as dificuldades econômicas foram os principais estressores. A vacina trouxe alívio e esperança, mas os desafios emocionais e a necessidade de recuperação psicológica persistiram.

Considerações finais e implicações para a prática  os enfermeiros e enfermeiras brasileiros enfrentaram múltiplos fatores de estresse profissional e pessoal. A compreensão disso é crucial para o desenvolvimento de estratégias de apoio e enfrentamento em crises sanitárias. As implicações para a prática incluem a promoção da saúde mental, a melhoria das condições de trabalho, o fortalecimento do apoio social e institucional e o desenvolvimento da resiliência.

Palavras-chave:
COVID-19; Enfermeiros e Enfermeiras; Estresse Ocupacional; SARS-CoV-2; Saúde Mental

Resumen

Objetivo  describir la perspectiva de enfermeros y enfermeras brasileños sobre las fuentes de estrés relacionadas con el trabajo y la vida personal durante la pandemia de COVID-19.

Método  estudio cualitativo, descriptivo, realizado en ambiente virtual con 308 enfermeros y enfermeras brasileños entre abril de 2022 y septiembre de 2023. Para la recolección de datos se utilizó el software Qualtrics XM Survey, y el análisis de contenido se realizó con auxilio del software IRaMuTeQ.

Resultados  las principales fuentes de estrés laboral fueron el miedo al contagio, la sobrecarga laboral, los cambios en el ambiente laboral y el impacto psicológico. A nivel personal, el miedo a la muerte, el aislamiento social, la ansiedad, la preocupación por la salud de los familiares y las dificultades económicas fueron los principales factores estresantes. La vacuna trajo alivio y esperanza, pero persistieron los desafíos emocionales y la necesidad de recuperación psicológica.

Consideraciones finales e implicaciones para la práctica  los enfermeros y enfermeras brasileños enfrentaron múltiples factores de estrés profesional y personal. Comprender esto es crucial para desarrollar estrategias de apoyo y afrontamiento en las crisis de salud. Las implicaciones para la práctica incluyen promover la salud mental, mejorar las condiciones laborales, fortalecer el apoyo social e institucional y desarrollar la resiliencia.

Palabras clave:
COVID-19; Enfermeras y Enfermeros; Estrés Laboral; SARS-CoV-2; Salud Mental

INTRODUCTION

COVID-19, caused by SARS-CoV-2, was declared a pandemic in March 2020, severely affecting healthcare systems worldwide. It required hospitals to adapt quickly, placing a heavy burden on workers, who had to change their ways of working amid fear of the unknown in an attempt to protect themselves from the virus.1,2

The various measures to control the spread of the disease have had an impact on the mental health of not only the general population, but also of healthcare professionals. This health crisis has changed work processes, impacting nursing professionals’ mental health due to stress in both the personal and professional spheres. A study conducted in Europe indicates an alarming increase in burnout and the desire to leave the profession among nurses, reflecting the emotional burden of the crisis.3

Nursing teams, known for their direct contact with patients, were deeply impacted by the pandemic. Physical exhaustion and mental fatigue during this period intensified, aggravated by work overload, amid adverse conditions, such as fear of contamination and uncertainty regarding treatment. Challenges such as overcrowding, lack of supplies and personal protective equipment (PPE), absenteeism, long working hours, inexperience, and communication failures were identified as factors that significantly impacted mental well-being, increasing the risk of physical illness and the development of stress.4-6

Stress is the body’s response to internal or external situations that generate tension, which can result in physical and emotional changes7 . Stress in the workplace occurs when it is not possible to meet the demands of a situation, compromising the well-being of professionals.8,9

In Brazil, nurses have faced several professional and personal stressors throughout the phases of the COVID-19 pandemic.2 Previous studies have focused on stressors faced by professionals, but restricted to a single level of analysis or a specific context of activity.10-12 This segmented approach limits understanding of the breadth and diversity of challenges experienced by nursing as a whole. Furthermore, most studies were conducted in the early phase of the pandemic.

Thus, this study seeks to broaden this perspective by including reports from nurses who worked in different professional contexts and moments during the pandemic. Another distinguishing feature of this study is its qualitative approach, which allows for a deeper understanding of stress-related experiences and events imposed by the pandemic on nurses13 . Further research on this topic is also necessary, as understanding these factors can provide valuable input for developing support and coping strategies for future health crises.

This study aimed to describe Brazilian nurses’ perspective on sources of work-related and personal stress during the COVID-19 pandemic.

METHOD

This study is linked to the Global Consortium of Nursing & Midwifery Studies (GCNMS), Rory Meyers College of Nursing New York University, United States of America. This qualitative, descriptive study was conducted in a virtual environment and is based on data collected in Brazil. It is in line with the scope of a macroproject.

Participants had to have a nursing degree and have worked in any nursing role between April 2022 and September 2023 to participate in the study. Due to the general recruitment strategy adopted, which was a snowball method, the non-probability sample was intentionally selected. The survey was publicized through social media to expand recruitment efforts nationwide. The sample size adhered to the GCNMS standard of reaching a minimum of 300 respondents6-14 . For this section, the study included all participants who responded to at least one of the open-ended questions selected for analysis.

Digital cards were developed for the recruitment process, accompanied by an invitation to participate in the study, to provide a consistent visual image associated with the study. To address the potential limitation of national representation associated with the traditional snowball method, we also opted to employ horizontal networks to expand the scope of the sample.15 Therefore, the invitation to participate in the research was distributed through institutional and professional social networks as well as through the notice boards of health institutions and nursing training programs. It was also distributed via an email list of educational institution departments focused on nursing. Printed forms were distributed to potential participants and later collected and transcribed to the online platform.

The Qualtrics XM Survey software was used for data collection. All respondents initially read and agreed to the Informed Consent Form and confirmed their participation. Participants were instructed to access an online link to complete a standard data collection form consisting of objective and free-text questions. This form was developed by the GCNMS for all participating countries and is available in 28 languages. Participants were requested to respond to all questions; however, each question was accompanied by the option to “prefer not to say/answer”.

A comprehensive set of socio-professional variables was initially collected to characterize participants, including age, gender, length of experience, and work location. The instrument was subsequently determined to comprise seven dimensions: 1) Mental health; 2) Workplace and response to the pandemic; 3) Burnout assessment; 4) Economy; 5) Migration/burnout assessment; 6) Patient care management and treatment observations; and 7) Occupational health risks.

In this research section, two open-ended questions from the first dimension (mental health) were selected. These questions were broadly formulated, allowing participants to spontaneously share their perceptions about the personal and professional stressors experienced during a pandemic: 1) Describe your main sources of work-related stress during the pandemic and comment on whether your sources of work-related stress have changed over time; and 2) Describe your main sources of personal stress during the pandemic. If your sources of personal stress have changed over time, describe how. The first question was answered by 295 participants, and the second question received 283 responses.

Within the digital environment, each question was allocated a single page on the screen for the purpose of documenting the response. The text box was designed to be sufficiently spacious to occupy the entirety of the screen, with the objective of motivating participants to articulate their thoughts in an unrestricted manner. Participants were permitted to review their answers prior to submitting them.

To analyze participants’ free-text responses, a pragmatic qualitative design was used. A pragmatic approach adopts a variety of methods, emphasizing those that are most effective and appropriate for solving research questions, which is especially valuable in professional application areas such as healthcare.13

Therefore, a combination of content analysis was used to analyze participants’ responses to the free-text questions. The content analysis technique is a versatile research method that can be applied in various ways. The approaches developed to examine content are subject to variation according to the subject matter under investigation and the decisions made by the researcher and their team.16

For the initial analysis of the data in this study, the study used the Interface de R pour les Analyses Multidimensionnelles de Textes et de Questionnaires (IRaMuTeQ) version 07 alpha 2 software. The Descending Hierarchical Classification (DHC) analysis was performed on all of the text segments. The statistical significance of all occurrences was measured by p-value (p ≤ 0.05). In the course of DHC analysis, a comprehensive array of linguistic elements was considered, encompassing verbs, adjectives, nouns, and unrecognized forms. This approach was meticulously designed to include terms that were pertinent to the specific subject matter under investigation and were not recognized by the software dictionary.17

Subsequently, the individuals who uttered such words and phrases were identified and allocated to the categories generated by the software. This procedure is essential to verify whether the excessive presence of contributions from a single participant may be artificially influencing the frequency count, which could lead to a misinterpretation of the analyzed data. Overall, the process provides insights into how and why speakers used the words, since frequencies are always considered within the context of who spoke and how often.6

In parallel, a second researcher analyzed the responses using traditional content analysis, serving as an additional component. To assess categorization reliability, the percentage of simple agreement between the researcher and the software was calculated, resulting in 83.04% for work-related stress sources and 66.7% for personal stress sources.

Moreover, an analytical triangulation process was adopted, in which researchers compared automatically generated codes with those identified manually, reviewing any discrepancies until reaching a final consensus. Comparing the results of traditional human coding with automatically generated topics and their respective interpretations adds rigor to the analysis, increasing confidence in the validity of the response categories obtained.

This study was approved by the New York University Institutional Review Board (#IRB-FY2020–4440) as the proposing institution. Since the study was not limited to a specific healthcare service or setting, its dissemination in Brazil was based on the Institutional Review Board’s approval of the institution responsible for the global project of which this research is a part.

All participants completed the online informed consent process before answering the study questions. The system did not collect participant email addresses or names, place of residence or place of work. No incentives were offered to participants as part of completion. The system allowed participants to answer only the questions that interested them, without requiring them to complete all sections. Participants were identified with codes consisting of the letter “P” and a sequential number from 1 to 308, considering the total number of respondents.

RESULTS

Participant description

A total of 308 Brazilian nurses participated in the survey. All respondents had received training in Brazil, the majority of whom were of Latin origin, and there was a predominance of females (77.92%). The respondents’ mean age was 37.46 (SD 9.8) years. The length of professional experience was concentrated in the periods of 0 to 3 years (17.53%) and 4 to 6 years (16.23%), consecutively. The level of education ranged from undergraduate degree to doctoral degree. The largest proportion was at the graduate level (47.73%) and the master’s level (25.65%).

During the fight against the COVD-19 pandemic, responding nurses’ work was concentrated on the front line (64.29%), in the management of healthcare services (14.61%), and in education and research (4.55%). In the healthcare context, work in intensive care services stood out at 30.52%, with hospitals being the main setting for professional work at 59.9%. Primary healthcare services were also an important setting, ranking second among the most frequent places of work for survey participants (13.64%).

Public institutions (63.64%) and those located mainly in urban environments (77.92%) were the main organizations to which respondents were linked, with the minority being affiliated with a university or nursing school.

The most common type of work was full-time (40 hours per week or more) (45.78%). Twenty-four percent reported temporary or daily work contracts, and of those, 52.7% said this was their only option for staying in the job market. The multiplicity of employment relationships was also assessed, showing that 35.06% held more than one nursing job, and 15.58% held jobs outside of nursing.

Below is a qualitative analysis of open-ended questions on work-related and personal stress factors.

Sources of work-related stress

Five semantic classes emerged from the computational analysis of the material for the question on sources of work-related stress. After validation, these classes were categorized and synthesized into four categories, as shown in Chart 1.

Chart 1
Description of classes, synthesis of results and fragments of statements, using the IRaMuTeQ® software, on sources of work-related stress during the COVID-19 pandemic in Brazilian nurses. Florianópolis, SC, Brazil, 2024

Sources of personal stress

Six semantic classes emerged from the analysis of the material for the question on sources of personal stress. These classes were summarized into four and categorized and synthesized, as shown in Chart 2.

Chart 2
Description of classes and synthesis of results, using the IRaMuTeQ® software, on sources of personal stress during the COVID-19 pandemic in Brazilian nurses. Florianópolis, SC, Brazil, 2024

DISCUSSION

This study identified the main sources of stress in the workplace as fear of viral contamination, material and personnel overload, and the constant need to adapt to changes in routine, which often lead to communication breakdowns. Furthermore, a significant psychological impact was observed, evidenced by mixed feelings about vaccination, frequent mourning, and post-traumatic stress in some professionals.

On a personal level, stress was aggravated by the fear of death, the impact of isolation, anxiety in the face of uncertainty, concerns about families’ and friends’ health, social distancing, the need to maintain a support network, and economic difficulties, which led to multiple employment relationships.

The COVID-19 pandemic has presented an unprecedented scenario for healthcare professionals, with nurses being among the most affected groups. Studies conducted with Brazilian healthcare professionals indicate that the increase in occupational risks and workload during the pandemic had a profound impact on nursing professionals’ mental health and job satisfaction.12,18 These factors created a vicious cycle of stress and burnout that compromised the quality of care provided and the well-being of nurses, affecting team dynamics and the effectiveness of the healthcare system as a whole.19

Nursing practice, characterized by close and continuous contact with infected patients, has increased nurses’ vulnerability to SARS-CoV-2 infection. Epidemiological data show that, in Brazil, the prevalence of infection was higher among nurses, compared to other healthcare professionals, reflecting the inherent risk of their work on the front line.20-22 This context resulted in significant physical and emotional consequences, marked by the fear of contagion and the possibility of transmitting the disease to family members, accentuating daily stress and psychological impact on these workers.18

The constant loss of patients, family members, and colleagues, coupled with the ever-present threat of infection, fostered an environment of grief and trauma. This environment contributed to the development of mental health disorders, including post-traumatic stress disorder. These factors aggravated the emotional burden on nurses, creating a highly stressful work environment, negatively affecting both their mental health and their professional performance.23,24 The experience of seeing colleagues succumb to the disease reinforced a cycle of fear and emotional exhaustion, intensifying the psychological impact for those who remained on the front lines.20

The initial shortage of vaccines, combined with the workload at vaccination centers and the delay in immunization in Brazil compared to other countries, constituted additional sources of stress for nurses.25,26 On the other hand, the progressive availability of the vaccine brought renewed hope, promoting a gradual reduction in stress and anxiety levels. The progress of immunization allowed professionals to see a possible path to controlling the pandemic, which represented an important psychological relief amid the challenges faced.27,28

Internal conflicts within healthcare teams, combined with pressure from institutional leaders, were significant stressors. Job insecurity and low pay were compounded by financial instability resulting from the closure of healthcare facilities and excessive workloads, adding an economic dimension to nurses’ emotional distress.6,29,30 Changes in organizational structure and work processes during the pandemic have affected nurses’ experience, contributing to increased stress.24

In addition to professional demands, the social distancing required due to exposure to the virus has had an additional emotional impact, restricting contact with family and friends and increasing the risk of anxiety disorders and depression.19,29 Studies show that social support, religious practices, psychological support, and institutional management support were fundamental coping strategies for nurses, helping them deal with the pressures imposed by the pandemic.2,31-33

The pandemic imposed unprecedented levels of work overload, with pressure on the time dedicated to care, increased responsibility, excessive shifts and reduced teams, which considerably increased occupational stress.11,34,35 The continued use of PPE, combined with insufficient wages, has intensified physical and emotional stress, highlighting the urgent need to improve working conditions and support for healthcare professionals during health crises. This stress underscores the need for investment in psychological and financial support structures for professionals in situations of high-risk exposure, such as those in public health.2,36,37

Given this scenario, it is essential to reflect on the impact of the pandemic on nurse retention in the profession, and the challenges of keeping these professionals engaged in the long term, especially given the difficulties that were already being faced before the pandemic. The high rate of burnout and the increase in nursing attrition reinforce the need for effective strategies to improve workforce resilience. For instance, some measures, such as the implementation of mental well-being programs, flexible working hours, improved salary conditions and strengthening institutional support, could contribute to professional retention. In addition to this, public policies that prioritize the appreciation of nursing and the creation of contingency plans for future health crises can help mitigate the negative impacts in times of emergency, in favor of a more effective and sustainable response from the healthcare system.

FINAL CONSIDERATIONS AND IMPLICATIONS FOR PRACTICE

The COVID-19 pandemic has imposed unprecedented challenges on Brazilian nurses, significantly affecting their mental health and well-being. This study identified and analyzed the main sources of stress faced by these professionals, such as fear of infection, work overload, changes in work settings, grief, social isolation, anxiety, and economic hardship. Although vaccination has brought relief, emotional consequences and the need for psychological recovery remain evident.

This study’s main contributions include expanding knowledge about the psychosocial impacts of the pandemic on nurses and offering support for formulating support strategies and targeted interventions. In the scientific field, the findings underscore the importance of future research delving into the relationship between occupational and personal stress and coping strategies in health crisis contexts. Furthermore, incorporating sociodemographic variables and other professional perspectives can provide a more comprehensive understanding of the phenomenon.

In a practical context, the results emphasize the need for institutional and governmental policies that prioritize nurses’ well-being. It is recommended to implement continuous psychological support programs, improve working conditions, strengthen social and institutional support networks, and develop initiatives aimed at increasing professional resilience. Creating healthier and more sustainable work environments will directly contribute to the quality of care provided to patients and to the effectiveness of the healthcare system as a whole.

Therefore, despite limitations such as sample selection bias, the cross-sectional nature of this study, and the subjectivity of statements, this research provides valuable information for understanding the adversities experienced by nurses during the pandemic, which may guide actions for future health crises. Highlighting these issues reinforces the need for an ongoing commitment to protecting the mental health of nursing professionals, ensuring their safety and well-being and enabling them to perform adequately in different healthcare settings.

DATA AVAILABILITY RESEARCH

The contents underlying the research text are included in the article.

ACKNOWLEDGMENTS

None.

  • FINANCIAL SUPPORT
    Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq), Process 443719/2023-3.

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Edited by

Publication Dates

  • Publication in this collection
    14 July 2025
  • Date of issue
    2025

History

  • Received
    18 Dec 2024
  • Accepted
    05 June 2025
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