@article{lorences_ávila_2013,  title={The evaluation and improvement of it governance},  volume={10},  ISSN={1807-1775},  url={https://doi.org/10.4301/S1807-17752013000200002},  DOI={10.4301/S1807-17752013000200002},  number={2},  journal={JISTEM - Journal of Information Systems and Technology Management},  publisher={TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP},  author={Lorences, Patricia Pérez and Ávila, Lourdes Francisca García},  year={2013},  month={May},  pages={219–234} }