@article{moreira_guimarães_philippe_2016,  title={Service Providers’ Willingness to Change as Innovation Inductor in Services: Validating a Scale},  volume={13},  ISSN={1807-7692},  url={https://doi.org/10.1590/1807-7692bar2016160009},  DOI={10.1590/1807-7692bar2016160009},  number={4},  journal={BAR - Brazilian Administration Review},  publisher={ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração},  author={Moreira, Marina Figueiredo and Guimarães, Tomás de Aquino and Philippe, Jean},  year={2016} }