@article{miake_carvalho_pinto_graeml_2018,  title={Customer Knowledge Management (CKM): Model Proposal and Evaluation in a Large Brazilian Higher Education Private Group},  volume={15},  ISSN={1808-2386},  url={https://doi.org/10.15728/bbr.2018.15.2.3},  DOI={10.15728/bbr.2018.15.2.3},  number={2},  journal={BBR. Brazilian Business Review},  publisher={Fucape Business School},  author={Miake, Alessandro Henrique de Souza and Carvalho, Rodrigo Baroni de and Pinto, Marcelo de Rezende and Graeml, Alexandre Reis},  year={2018},  month={Mar},  pages={135–151} }