@article{sant'anna_2000,  title={Pacientes e passageiros},  volume={4},  ISSN={1414-3283},  url={https://doi.org/10.1590/S1414-32832000000100002},  DOI={10.1590/S1414-32832000000100002},  number={6},  journal={Interface - Comunicação, Saúde, Educação},  publisher={UNESP},  author={Sant'Anna, Denise Bernuzzi de},  year={2000},  month={Feb},  pages={11–20} }