@article{brunoro_sznelwar_bolis_abrahao_2015,  title={The work of bus drivers and their contribution to excellence in public transportation},  volume={25},  ISSN={0103-6513},  url={https://doi.org/10.1590/0103-6513.114012},  DOI={10.1590/0103-6513.114012},  number={2},  journal={Production},  publisher={Associação Brasileira de Engenharia de Produção},  author={Brunoro, Claudio Marcelo and Sznelwar, Laerte Idal and Bolis, Ivan and Abrahao, Julia},  year={2015},  month={Apr},  pages={323–335} }