@article{torres_costa neto_2018,  title={World Café method integrated with QFD for obtaining the Voice of the Customer},  volume={28},  ISSN={0103-6513},  url={https://doi.org/10.1590/0103-6513.20170097},  DOI={10.1590/0103-6513.20170097},  journal={Production},  publisher={Associação Brasileira de Engenharia de Produção},  author={Torres, Jair Gustavo de Mello and Costa Neto, Pedro Luiz de Oliveira},  year={2018},  pages={e20170097} }