@article{santos_2005,  title={
     },  volume={2},  ISSN={1807-1775},  url={https://doi.org/10.1590/S1807-17752005000200008},  DOI={10.1590/S1807-17752005000200008},  number={2},  journal={JISTEM - Journal of Information Systems and Technology Management},  publisher={TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP},  author={Santos, Antonio Carlos dos},  year={2005},  pages={223–224} }