@article{gouveia_souza_luna_souza-júnior_szwarcwald_2005,  title={Health care users' satisfaction in Brazil, 2003},  volume={21},  ISSN={0102-311X},  url={https://doi.org/10.1590/S0102-311X2005000700012},  DOI={10.1590/S0102-311X2005000700012},  journal={Cadernos de Saúde Pública},  publisher={Escola Nacional de Saúde Pública Sergio Arouca, Fundação Oswaldo Cruz},  author={Gouveia, Giselle Campozana and Souza, Wayner Vieira de and Luna, Carlos F. and Souza-Júnior, Paulo Roberto Borges de and Szwarcwald, Célia Landmann},  year={2005},  pages={S109–S118} }