@article{boccaletti_mello_bastos_2021,  title={Principal causes and challenges for reducing product returns: applying FMEA in a case study},  volume={28},  ISSN={0104-530X},  url={https://doi.org/10.1590/1806-9649-2020v28e5115},  DOI={10.1590/1806-9649-2020v28e5115},  number={2},  journal={Gestão & Produção},  publisher={Universidade Federal de São Carlos},  author={Boccaletti, Bruna Caffaro and Mello, Luiz Carlos Brasil de Brito and Bastos, Isadora de Paula},  year={2021},  pages={e5115} }