TY - JOUR T1 - Workflow modelling within selected departments of the public administration focused on the regional office JO - JISTEM - Journal of Information Systems and Technology Management A1 - Capek, Jan A1 - Bata, Robert SN - 1807-1775 UL - 10.1590/S1807-17752007000200001 VL - 4 Y1 - 2007 PB - Brasil ER -