@article{capek_bata_2007,  title={Workflow modelling within selected departments of the public administration focused on the regional office},  volume={4},  ISSN={1807-1775},  url={https://doi.org/10.1590/S1807-17752007000200001},  DOI={10.1590/S1807-17752007000200001},  number={2},  journal={JISTEM - Journal of Information Systems and Technology Management},  publisher={TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP},  author={Capek, Jan and Bata, Robert},  year={2007},  pages={113–126} }