@article{nagel_santos_2017,  title={The Relationship Between Satisfaction with Complaint Handling and Repurchase Intentions: Detecting Moderating Influences in E-Tail},  volume={14},  ISSN={1808-2386},  url={https://doi.org/10.15728/bbr.2017.14.5.4},  DOI={10.15728/bbr.2017.14.5.4},  number={5},  journal={BBR. Brazilian Business Review},  publisher={Fucape Business School},  author={Nagel, Mateus and Santos, Cristiane Pizzutti dos},  year={2017},  month={Sep},  pages={510–527} }