TY  - JOUR 
T1  - Antecedents and consequences of consumer trust in the context of service recovery
JO  - BAR - Brazilian Administration Review
A1  - Santos, Cristiane Pizzutti dos
A1  - Fernandes, Daniel Von der Heyde
SN  - 1807-7692
UL  - 10.1590/S1807-76922008000300005
VL  - 5 
Y1  - 2008
PB  - Brasil 
ER  -