@article{santos_fernandes_2008,  title={Antecedents and consequences of consumer trust in the context of service recovery},  volume={5},  ISSN={1807-7692},  url={https://doi.org/10.1590/S1807-76922008000300005},  DOI={10.1590/S1807-76922008000300005},  number={3},  journal={BAR - Brazilian Administration Review},  publisher={ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração},  author={Santos, Cristiane Pizzutti dos and Fernandes, Daniel Von der Heyde},  year={2008},  month={Jul},  pages={225–244} }