@article{schiozer_saito_saito_2011,  title={Financial health and customer satisfaction in private health care providers in Brazil},  volume={27},  ISSN={0102-311X},  url={https://doi.org/10.1590/S0102-311X2011001100011},  DOI={10.1590/S0102-311X2011001100011},  number={11},  journal={Cadernos de Saúde Pública},  publisher={Escola Nacional de Saúde Pública Sergio Arouca, Fundação Oswaldo Cruz},  author={Schiozer, Rafael Felipe and Saito, Cristiana Checchia and Saito, Richard},  year={2011},  month={Nov},  pages={2175–2187} }