@article{rocha_trevizan_2009,  title={Quality management at a hospital's nursing service},  volume={17},  ISSN={0104-1169},  url={https://doi.org/10.1590/S0104-11692009000200016},  DOI={10.1590/S0104-11692009000200016},  number={2},  journal={Revista Latino-Americana de Enfermagem},  publisher={Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo},  author={Rocha, Elyrose Sousa Brito and Trevizan, Maria Auxiliadora},  year={2009},  month={Mar},  pages={240–245} }