@article{yañez-gallardo_valenzuela-suazo_2012,  title={Critical incidents of trust erosion in leadership of head nurses},  volume={20},  ISSN={0104-1169},  url={https://doi.org/10.1590/S0104-11692012000100019},  DOI={10.1590/S0104-11692012000100019},  number={1},  journal={Revista Latino-Americana de Enfermagem},  publisher={Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo},  author={Yañez-Gallardo, Rodrigo and Valenzuela-Suazo, Sandra},  year={2012},  month={Jan},  pages={143–150} }