TY  - JOUR 
T1  - Denials and apologies: pathways to reconciliation
JO  - RAUSP Management Journal
A1  - Iwai, Tatiana
A1  - Carvalho, João Vinícius França
SN  - 2531-0488
UL  - 10.1108/RAUSP-07-2021-0142
VL  - 57 
Y1  - 2022
PB  - Brasil 
ER  -