TY  - JOUR 
T1  - Understanding consumer's responses to negative emotions related to crowding on satisfaction and impulse purchase in retail: the mediating role of coping
JO  - Revista de Administração (São Paulo)
A1  - Ferreira, Marlette Cassia Oliveira
A1  - Brandão, Marcelo Moll
A1  - Bizarrias, Flavio Santino
SN  - 0080-2107
UL  - 10.1016/j.rausp.2017.08.005
VL  - 52 
Y1  - 2017
PB  - Brasil 
ER  -