TY  - JOUR 
T1  - New multivariate capacity indicators with Six Sigma metrics to assess service quality
JO  - Production
A1  - Fontalvo Herrera, Tomás José
A1  - Banquez Maturana, Ana Gabriela
A1  - Fontalvo Echávez, Andrea Carolina
SN  - 0103-6513
UL  - 10.1590/0103-6513.20240052
VL  - 34 
Y1  - 2024
PB  - Brazil 
ER  -