@article{2020,  title={Nurses' work process in an emergency hospital service},  volume={73},  ISSN={0034-7167},  url={https://doi.org/10.1590/0034-7167-2018-0923},  DOI={10.1590/0034-7167-2018-0923},  number={5},  journal={Revista Brasileira de Enfermagem},  publisher={Associação Brasileira de Enfermagem},  year={2020},  pages={e20180923} }