@article{aguiar-costa_cunha_silva_abreu_2022,  title={Customer satisfaction in service delivery with artificial intelligence: A meta-analytic study},  volume={23},  ISSN={1678-6971},  url={https://doi.org/10.1590/1678-6971/eRAMD220003.en},  DOI={10.1590/1678-6971/eRAMD220003.en},  number={6},  journal={RAM. Revista de Administração Mackenzie},  publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie},  author={Aguiar-Costa, Laura M. and Cunha, Carlos A. X. C. and Silva, Wallysson K. M. and Abreu, Nelsio R.},  year={2022},  pages={eRAMD220003} }