@article{medeiros_demo_2021,  title={Attributes of a Relationship Management Model for the Public Sector (CiRS Exec)},  volume={18},  ISSN={1808-2386},  url={https://doi.org/10.15728/bbr.2021.18.1.6},  DOI={10.15728/bbr.2021.18.1.6},  number={1},  journal={BBR. Brazilian Business Review},  publisher={Fucape Business School},  author={Medeiros, Júlio and Demo, Gisela},  year={2021},  month={Jan},  pages={101–117} }