@article{isabella_hernani-merino_mazzon_tarazona_kuster_2022,  title={THE EFFECT OF CAUSAL ATTRIBUTION ON A SERVICE FAILURE MODEL},  volume={62},  ISSN={0034-7590},  url={https://doi.org/10.1590/S0034-759020220601},  DOI={10.1590/S0034-759020220601},  number={6},  journal={Revista de Administração de Empresas},  publisher={Fundação Getulio Vargas, Escola de Administração de Empresas de S.Paulo},  author={Isabella, Giuliana and Hernani-Merino, Martin and Mazzon, Jose Afonso and Tarazona, Enver and Kuster, Daniel},  year={2022},  pages={e2020–0139} }