@article{pereira_ardigó_limberger_2021,  title={Brand reputation and relationship with customer loyalty in the retail pharmacy sector: A case study},  volume={23},  ISSN={1806-4892},  url={https://doi.org/10.7819/rbgn.v23i3.4120},  DOI={10.7819/rbgn.v23i3.4120},  number={3},  journal={Revista Brasileira de Gestão de Negócios},  publisher={Fundação Escola de Comércio Álvares Penteado},  author={Pereira, Péricles Ewaldo Jader and Ardigó, Carlos Marcelo and Limberger, Pablo Flôres},  year={2021},  month={Jul},  pages={557–570} }