@article{rafael_lopes_2019,  title={The Effect of Reactance on Satisfaction: A Study in the Context of Supplementary Health Care Systems},  volume={16},  ISSN={1808-2386},  url={https://doi.org/10.15728/bbr.2019.16.2.1},  DOI={10.15728/bbr.2019.16.2.1},  number={2},  journal={BBR. Brazilian Business Review},  publisher={Fucape Business School},  author={Rafael, Diego Nogueira and Lopes, Evandro Luiz},  year={2019},  month={Mar},  pages={102–117} }