TY - JOUR T1 - STUDYING THE EFFECTS OF THE SKEWNESS OF INTER-ARRIVAL AND SERVICE TIMES ON THE PROBABILITY DISTRIBUTION OF WAITING TIMES JO - Pesquisa Operacional A1 - Romero-Silva, Rodrigo A1 - Shaaban, Sabry A1 - Marsillac, Erika A1 - Hurtado-Hernandez, Margarita SN - 0101-7438 UL - 10.1590/0101-7438.2020.040.00223190 VL - 40 Y1 - 2020 PB - Brasil ER -