@article{romero-silva_shaaban_marsillac_hurtado-hernandez_2020,  title={STUDYING THE EFFECTS OF THE SKEWNESS OF INTER-ARRIVAL AND SERVICE TIMES ON THE PROBABILITY DISTRIBUTION OF WAITING TIMES},  volume={40},  ISSN={0101-7438},  url={https://doi.org/10.1590/0101-7438.2020.040.00223190},  DOI={10.1590/0101-7438.2020.040.00223190},  journal={Pesquisa Operacional},  publisher={Sociedade Brasileira de Pesquisa Operacional},  author={Romero-Silva, Rodrigo and Shaaban, Sabry and Marsillac, Erika and Hurtado-Hernandez, Margarita},  year={2020},  pages={e223190} }