@article{galvis-lista_sánchez-torres_2013,  title={A critical review of knowledge management in software process reference models},  volume={10},  ISSN={1807-1775},  url={https://doi.org/10.4301/S1807-17752013000200008},  DOI={10.4301/S1807-17752013000200008},  number={2},  journal={JISTEM - Journal of Information Systems and Technology Management},  publisher={TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP},  author={Galvis-Lista, Ernesto and Sánchez-Torres, Jenny Marcela},  year={2013},  month={May},  pages={323–338} }