@article{silva_melo_esteves_gomes_2016,  title={FRANCHISEE ASSOCIATION AND ITS MEDIATION OF RELATIONSHIP},  volume={17},  ISSN={1678-6971},  url={https://doi.org/10.1590/1678-69712016/administracao.v17n5p138-165},  DOI={10.1590/1678-69712016/administracao.v17n5p138-165},  number={5},  journal={RAM. Revista de Administração Mackenzie},  publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie},  author={SILVA, TELMO JOSE MAGALHÃES DA and MELO, PEDRO LUCAS DE RESENDE and ESTEVES, KAREN and GOMES, GIANCARLO},  year={2016},  month={Sep},  pages={138–165} }