@article{2011,  volume={8},  ISSN={1807-1775},  url={https://doi.org/10.1590/S1807-17752011000100001},  DOI={10.1590/S1807-17752011000100001},  number={1},  journal={JISTEM - Journal of Information Systems and Technology Management},  publisher={TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP},  year={2011},  pages={3–4} }