@article{palacios_campos_rodrigues_goussain_2026,  title={Strategic convergence of Business Process Management and digital information technologies: action research of implementing BPM in a Brazilian public university},  volume={33},  ISSN={0104-530X},  url={https://doi.org/10.1590/1806-9649-2026v33e6025},  DOI={10.1590/1806-9649-2026v33e6025},  journal={Gestão & Produção},  publisher={Universidade Federal de São Carlos},  author={Palacios, Vitor da Silva and Campos, Renato de and Rodrigues, José de Souza and Goussain, Blaha Gregory Correia dos Santos},  year={2026},  pages={e6025} }