@article{ensslin_scheid_ensslin_lacerda_2012,  title={Software process assessment and improvement using Multicriteria Decision Aiding - Constructivist},  volume={9},  ISSN={1807-1775},  url={https://doi.org/10.4301/S1807-17752012000300003},  DOI={10.4301/S1807-17752012000300003},  number={3},  journal={JISTEM - Journal of Information Systems and Technology Management},  publisher={TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP},  author={Ensslin, Leonardo and Scheid, Luiz Carlos Mesquita and Ensslin, Sandra Rolim and Lacerda, Rogério Tadeu de Oliveira},  year={2012},  month={Sep},  pages={473–496} }