@article{da fonseca_thomé_limongi_2026, title={Types and dimensions of intermediaries in the customer journey}, volume={61}, ISSN={2531-0488}, url={https://doi.org/10.1108/RAUSP-11-2024-0242}, DOI={10.1108/RAUSP-11-2024-0242}, journal={RAUSP Management Journal}, publisher={Universidade de São Paulo}, author={da Fonseca, Daiane Pereira and Thomé, Karim Marini and Limongi, Ricardo}, year={2026}, pages={e2026005} }