@article{preuss_santini_marconatto_2022,  title={Complaint management: The impact of post-complaint satisfaction on organizational behavior},  volume={23},  ISSN={1678-6971},  url={https://doi.org/10.1590/1678-6971/eRAMG220145.en},  DOI={10.1590/1678-6971/eRAMG220145.en},  number={2},  journal={RAM. Revista de Administração Mackenzie},  publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie},  author={Preuss, Márcio and Santini, Fernando O. and Marconatto, Diego A. B.},  year={2022},  pages={eRAMG220145} }