@article{weng_chen_lee_chang_lin_wu_2016,  title={Internal Marketing and Its Moderating Effects between Service-Oriented Encounter and Patient Satisfaction},  volume={29},  ISSN={0103-2100},  url={https://doi.org/10.1590/1982-0194201600071},  DOI={10.1590/1982-0194201600071},  number={5},  journal={Acta Paulista de Enfermagem},  publisher={Escola Paulista de Enfermagem, Universidade Federal de São Paulo},  author={Weng, Hui-Ching and Chen, Tung-Mei and Lee, Wei-Jing and Chang, Ching-Sheng and Lin, Chia-Tzu and Wu, Meng-Ling},  year={2016},  month={Sep},  pages={506–517} }