@article{biazzin_sacomano neto_candido_2020,  title={Diffusion of operational capabilities knowledge: The social skills perspective},  volume={30},  ISSN={0103-6513},  url={https://doi.org/10.1590/0103-6513.20200015},  DOI={10.1590/0103-6513.20200015},  journal={Production},  publisher={Associação Brasileira de Engenharia de Produção},  author={Biazzin, Cristiane and Sacomano Neto, Mario and Candido, Silvio Eduardo Alvarez},  year={2020},  pages={e20200015} }