@article{garay_hiramatsu_kofuji_lopes_2008,  title={
       },  volume={5},  ISSN={1807-1775},  url={https://doi.org/10.4301/S1807-17752008000200003},  DOI={10.4301/S1807-17752008000200003},  number={2},  journal={JISTEM - Journal of Information Systems and Technology Management},  publisher={TECSI Laboratório de Tecnologia e Sistemas de Informação - FEA/USP},  author={Garay, Jorge R. Beingolea and Hiramatsu, Roberto K. and Kofuji, Sergio T. and Lopes, Roseli de Deus},  year={2008},  pages={235–250} }