TY  - JOUR 
T1  - CRM System: the Role of Dynamic Capabilities in creating Innovation Capability
JO  - BBR. Brazilian Business Review
A1  - Pedron, Cristiane Drebes
A1  - Picoto, Winnie Ng
A1  - Colaco, Miguel
A1  - Araújo, Cintia Cristina
SN  - 1808-2386
UL  - 10.15728/bbr.2018.15.5.6
VL  - 15 
Y1  - 2018
PB  - Brasil 
ER  -