@article{glasenapp_rohden_dorneles_pizzutti_2022,  title={Service provision during the Covid-19 pandemic: Impact on customer well-being and repurchase intention<sup/>},  volume={23},  ISSN={1678-6971},  url={https://doi.org/10.1590/1678-6971/eRAMG220401.en},  DOI={10.1590/1678-6971/eRAMG220401.en},  number={3},  journal={RAM. Revista de Administração Mackenzie},  publisher={Editora Mackenzie; Universidade Presbiteriana Mackenzie},  author={Glasenapp, Thiago S. and Rohden, Simoni F. and Dorneles, Lucas B. and Pizzutti, Cristiane},  year={2022},  pages={eRAMG220401} }