@article{fernandes_brandao_lopes_quevedo-silva_2020,  title={Satisfaction and attitudinal responses: indirect effects of involvement and reputation},  volume={55},  ISSN={2531-0488},  url={https://doi.org/10.1108/RAUSP-10-2018-0094},  DOI={10.1108/RAUSP-10-2018-0094},  number={1},  journal={RAUSP Management Journal},  publisher={Universidade de São Paulo},  author={Fernandes, Aleixo and Brandao, Marcelo Moll and Lopes, Evandro Luiz and Quevedo-Silva, Filipe},  year={2020},  month={Jan},  pages={70–85} }