TY  - JOUR 
T1  - Customer Participation in Professional Services Operations And Its Impacts On Flexibility and Costs
JO  - BBR. Brazilian Business Review
A1  - Barreto, Juliana
A1  - Martins, Ricardo Silveira
SN  - 1808-2386
UL  - 10.15728/bbr.2018.15.1.3
VL  - 15 
Y1  - 2018
PB  - Brasil 
ER  -