TY  - JOUR 
T1  - Development And Validation of A Customer Relationship Scale For Airline Companies
JO  - BBR. Brazilian Business Review
A1  - Demo, Gisela
A1  - Rozzett, Kesia
A1  - Fogaça, Natasha
A1  - Souza, Taila
SN  - 1808-2386
UL  - 10.15728/bbr.2018.15.2.1
VL  - 15 
Y1  - 2018
PB  - Brasil 
ER  -